Terms and Conditions

Last update: September 9, 2018

INTRODUCTION
Guido Anselmi offers an online shopping service. Customers can also enjoy exclusive offers and gifts.

We invite you to read the terms and conditions that govern the purchase of Guido Anselmi products through this website. By using this website, you accept the terms and conditions. If you have questions, please contact our Customer Service Department at contact@guidoanselmi.com


OUR DATA

The following terms and conditions regulate the issues related to the sale of products presented on this website by the company:
Mannire Magdalena Lapinska, 3 Maja 99 Truskaw, 05-080 Izabelin, Poland REGON: 368523655, EU-VAT: 522 27 60 398

AGREEMENT
1.1. Availability of the service

You must be over 18 years old to place an order on guidoanselmi.com. Offered products are distributed in the member countries of the European Union. Individuals living outside of these countries may use the online shopping service, provided that the address for shipping the order is in one of the above countries or territories.

1.2. Purchase guarantees

Each product has the following information:

The name of the article, picture, description of the article, available sizes and colors*, composition, washing / cleaning instructions, price (in the appropriate currency).

*Guido Anselmi strives to reflect the colors of the products as closely as possible. However, the colors of the products displayed on the screen may vary depending on the quality of the computer monitor or other device on which the customer visits our store. For this reason, Guido Anselmi can not guarantee that the colors displayed on a given monitor will be a true reflection of the actual colors.

Special offers, promotions and discounts are valid until the given date or while stocks last. 

Guido Anselmi strives to ensure that the information on this website is complete, true and correct. In the event of errors in information, Guido Anselmi will immediately correct them.

1.3. Shopping procedure

Selected items to be purchased should be added to the shopping basket by clicking the appropriate icon.

Shopping basket contains the reference number of the selected product, its name, size, color and price in the appropriate currency (including taxes). The price does not include transport costs, as they vary depending on the chosen form of shipment.

In order to make a purchase, it will be necessary to provide personal data of the user, which will be added to our database in order to fulfill the order and facilitate new purchases via the website. Personal data provided by users will be treated in accordance with our Privacy Policy. Users can access their personal data and information about orders placed at any time. Guido Anselmi reminds users that the given personal details must be accurate to avoid any misunderstandings or errors in the shipment of purchased products.

After completing the order and before shipping it, a detailed order summary will be provided to you, including a list of purchased products, final price (including shipping costs and taxes) and delivery information; in order to confirm the user must make a payment.

You can pay for your purchases by credit or debit card (Visa and MasterCard), PayPal, Dotpay and traditional bank transfer. Other payment methods not mentioned in these terms and conditions will not be accepted. In the case of payment by credit or debit card, the transaction will be executed online, in real time, via the payment gateway of the relevant financial institution after checking the correctness of the data provided by the user.

An email will be sent to the e-mail address provided by the user with the number and description of the order and the personal data provided. If you do not receive this message, it may be due to a temporary network connectivity problem or an incorrectly entered email address. In both cases, Guido Anselmi recommends contacting the Customer Service Department.

1.4. Availability of products

All orders depend on the availability of products. If during the execution of the order the lack of any of the ordered items in the warehouse is detected, Guido Anselmi will make every effort to locate the missing article. If this proves impossible, the user will be notified immediately. The amount charged for the missing item will be returned to the customer using the same payment method used to place the order.

1.5. The right not to accept the order

Guido Anselmi can cancel confirmed order or refuse to accept it for the following reasons:

1. In the event of a technical and / or typographical error regarding the price or other information about the articles displayed on the website at the time of ordering.
2. Due to the lack of availability of goods, in accordance with point 1.4.
3. When security systems indicate that the order may be fraudulent.
4. Where there are indications that a user is underage.
5. If it was not possible to deliver the order to the address indicated.

Guido Anselmi will refund the amount paid in full.


PRICES AND PAYMENTS
2.1. Payment and currency

The prices quoted on the website are expressed in PLN and EUR. Guido Anselmi provides users with the opportunity to choose their destination country before placing an order so that they can check prices with properly calculated taxes. If at a later time the customer changes the shipping address and the destination country, the prices in the final order summary may change.

2.2. VAT under current legislation

Sales are subject to VAT at the rate applicable in the EU Member State where the delivery takes place. Under the legislation, if the buyer is a VAT payer in an EU Member State, the reverse charge mechanism may be applied provided that the requirements laid down in the legislation are met. If the customer applies a reverse charge mechanism, the transaction will be exempt from tax.

2.3. Forms of payment 

Guido Anselmi accepts payments by credit or debit card (Visa and MasterCard), via PayPal, Dotpay or traditional bank transfer.

In the case of payment by credit or debit card, the transaction will be executed online, in real time, via the payment gateway of the relevant financial institution after checking the correctness of the data provided by the user.

  • PayPal payments  
    Guido Anselmi accepts payments through PayPal.
  • Dotpay payments 
    Guido Anselmi accepts payments through Dotpay.
  • Traditional bank transfer payments
    Guido Anselmi accepts payments through traditional bank transfers.

                    Company name: Mannire 
               

                    mBank
                    47 1140 2004 0000 3212 0607 5206

                    IBAN:            PL47 1140 2004 0000 3212 0607 5206
                    BIC/SWIFT:    BREXPLPWMBK

                    Please make sure to include ORDER NUMBER in bank transfer title.


    2.4. Security of payment

    In order to ensure the highest level of security, Guido Anselmi uses secure payment systems from leading financial institutions in the e-commerce industry. For this reason, all confidential data is sent in encrypted form (SSL) directly to the financial institution. As an additional security measure supplementing the system of secure payments and to protect against online fraud, Guido Anselmi reserves the right to verify the personal data provided by the customer and take appropriate steps (including cancellation of the order) to ensure the shipment of goods in accordance with the information included in the order.

    2.5. Shopping limits

    Guido Anselmi allows the purchase of products for resale. For this purpose, please contact the Customer Service Department. In the case of retail purchases, it is possible to place a one-off order for an amount not exceeding EUR 1,500 or containing no more than 70 products. Customers interested in wholesale purchases above the indicated amount or quantity should contact the Customer Service Department in order to obtain information about the possibility of completing such order.


    DELIVERY
    The delivery of articles purchased on guidoanselmi.com is carried out via an international shipping company within 4 to 6 business days.

    To avoid delivery problems (incorrect address, absence at home etc.), please fill in the appropriate form correctly. We also recommend providing a contact phone number in it. Delivery costs are calculated based on the selected form of shipment and the quantity of products purchased. The exact shipping cost is visible on the order summary page before the customer makes a payment.

    It is not possible to send an order to the post office boxes.

    Shipping costs are subject to change at any time without prior notice. Possible changes will be effective from the moment they are published on the guidoanselmi.com website and in the contract provided on this website. In any case, shipping costs are displayed at the time of ordering.


    PROCEDURE FOR REPLACEMENT AND RETURNS
    3.1. Terms of exchange and / or return of goods

    In the event that the customer is not satisfied with the product received, he has the option of exchanging it for a different product within period of fourteen (14) days from the date of delivery, provided the product has not been used or has been damaged. Guido Anselmi does not accept exchange or return of used or damaged products (except for manufacturing defects). For reasons of hygiene, underwear and socks are provided with a safety device that prevents them from trying on or wearing them. In the case of returning articles of this type, the label and the security must be kept intact.

    In order to exchange an article for another one, you must return it and then place a new order.
    All returned items must be carefully packed and include proof of purchase and a correctly completed return form.

    3.2 Replacement and / or return of goods by post

    Please return products by post to the following address: Mannire, 3 Maja 99, Truskaw 05-080 Izabelin, Poland

    In this case, Guido Anselmi recommends sending returned items with acknowledgment of registered delivery and with confirmation of receipt.

    Costs for the shipment of items for exchange or refund is covered by the customer. Guido Anselmi does not accept returns sent at the expense of the addressee.

    3.3. The right to withdraw from the contract

    The customer has the right to withdraw from the contract within 14 calendar days without giving a reason.

    The withdrawal period expires 14 calendar days from the date of purchase. The right to withdraw from the contract does not include underwear and socks which security has been violated after shipment.

    In order to exercise the right to withdraw from the contract, the customer must inform us about his decision to withdraw from the contract by sending us products to be returned together with the completed return form and proof of purchase to the following address: Mannire, 3 Maja 99, Truskaw 05-080 Izabelin, Poland

    E-mail address
    If you have any questions, please contact us at => contact@guidoanselmi.com

    Please note that you should not provide payment card details via e-mail or social networks.

    For more information, click here.

    The return form is available here.

    In order to meet the deadline for withdrawal from the contract, it is sufficient that notification of the exercise of this right will be sent before the end of the applicable period.

    Effects of withdrawal from the contract

    In the event of withdrawal from the contract, the customer will receive a refund of the funds brought after the purchase of the product / products. The return will be made within 14 days from the date of receipt of notification of withdrawal from the contract. The refund will be made using the same payment method as originally used for the transaction, unless the customer clearly choses otherwise.

    Guido Anselmi may withhold the refund until receives the returned items or until the customer presents proof of return, depending on which of the two conditions is met first.

    The customer must return or deliver the goods without undue delay and within 14 days from the date of notification of Guido Anselmi on withdrawal from the contract. The deadline is considered met if the goods are returned before its expiry.

    Guido Anselmi only allows returning goods by post (the customer covers the cost of returning the items).

    For more information about refund terms, please refer to the section Delivery, Returns & Payment Methods.

    3.4. Refund

    After receiving the returned items, Guido Anselmi will check that they are in good condition and then make a refund using the same payment method you used to purchase.

    The time of refund implementation may vary from 3 to 14 working days from the date of receiving the return of the goods by the Guido Anselmi warehouse. After checking the status of returned items, the customer will receive an appropriate notification via e-mail.

    If you exercise your right to withdraw from the contract and cancel the order, the maximum deadline for refunding the amount paid by the consumer for the articles will be 14 calendar days from the date of resignation.

    The refund is always made using the same payment method used for the purchase.

    In the event of erroneous sending by Guido Anselmi of an article other than ordered or if the quality of the item sent is unacceptable, Guido Anselmi will refund the amount due for the returned item and cover the shipping costs after confirming the error or defect of the product.

    If a faulty or defective product is returned by ordinary postal order, Guido Anselmi will refund the cost of shipping, provided the customer attaches to the shipment proof of the costs incurred. Please keep in mind that the return of shipping costs follows the return of the amount due for the goods.


    REGISTRATION
    The data provided by the customer at the time of registration will be used by Guido Anselmi only to process orders and to facilitate navigation and the purchase process on the website.

    Additionally, with the express consent of the client, Guido Anselmi will send him information about his new collections, lookbooks and exclusive offers via e-mail.

    Personal data will be processed in accordance with the provisions of GDPR / Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 / The basis for the processing of personal data is primarily Art. 6. For more information, please read our Privacy Policy.

    The customer may at any time make use of his access rights, changes, cancellations and express objections to the processing of the data provided by e-mail or post to the following address:

    Mannire, 3 Maja 99 Truskaw, 05-080 Izabelin, Poland


    CONTACT
    If you have any questions or suggestions, please contact Guido Anselmi by e-mail or by post:

    Mannire, Customer Service, 3 Maja 99 Truskaw 05-080 Izabelin, Poland

    We would like to remind you that you should not provide payment card details via email, fax or social networks. For more information, click here.


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